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Payments, Orders and Shipping2018-10-29T04:04:42+00:00

Ordering, Payment and Shipping

Ordering:

To order from our web site please add the items you wish to purchase to the shopping cart.

At the ‘checkout’ be sure to include any instructions, options or dialogue not covered in the selection process. Once we receive your order we shall respond within 24 hours weekdays or the next business day following a weekend. Payment is not taken with your online order. Once we receive your order we shall calculate the freight costs (Post, Courier or Airfreight) then email you an invoice with the total of the order. Our invoice will include our bank details for a direct deposit (our preferred method of payment) and all the details of your order. Please check the invoice is correct including the delivery instructions before making your payment. Dispatch is made upon receipt of cleared funds. Minimum sale $20

Price:

Our prices are in Australian Dollars and include 10% ‘Goods & Services Tax’ (GST). GST does not apply to Export Sales. The export price may be calculated by dividing the list price by 1.1.

Items on our web site are listed as ‘In Stock’, ‘Available’ or ‘Pre Order’.
For items marked as ‘In Stock‘ the prices are firm.
For items marked as ‘Available‘ or ‘Pre Order‘ the price is an estimate based on information provided by the manufacturer at the time of listing the product. The price is subject to variables that may include fluctuations in foreign currency exchange rates, freight costs, final cost adjustments by the manufacturer or other factors.

Payment:

Full payment is required within 14 days of issue of your invoice unless otherwise agreed. After this time your invoice will be cancelled and your item will be made available for sale to another customer.

Domestic Sales (Australia)

We accept payment by Direct Bank Transfer, Credit Card (Visa or Master Card),
Pay Pal or Cash.

  • Minimum product sale $20
  • Direct Deposit: no transaction fees. Our preferred method of payment is
    by direct bank transfer into our nominated bank account. Our invoice has our bank details on it
  • Credit Card:
    • Invoice value up to $500 – No fee.
    • Above $500 – 2% transaction fee with personal presentation of the
      card and P.I.N. authorisation.
  • Pay Pal:
    • 4% Transaction fee
    • Maximum Invoice value $500
    • Payment through ‘Pay Pal Logon’ only, delivery address same as
      invoice address
  • Cheques will be banked at our convenience. Once banked they may take
    several days to clear.

New Zealand

Payment in Australian dollars.

We accept payment by Pay Pal, Credit Card (Visa or Master Card) or Direct
Bank Transfer

  • Minimum product sale $50
  • Pay Pal:
    • 5% Transaction fee
    • Maximum Invoice value $500
    • Payment through ‘Pay Pal Logon’ only, delivery address same as
      invoice address
  • Credit Card:
    • 3% Transaction fee
    • Maximum Invoice value $500.
    • Return of a completed ‘Credit Card Authority Form’
  • Direct Deposit:
    • International money transfer into our nominated bank account.
    • $50 Transaction fee. (covers international bank transaction fees)

International Sales

(not New Zealand).

  • Minimum product sale $250
  • Payment in Australian dollars.
  • Direct Deposit:
    • International money transfer into our nominated bank account.
    • $80 Transaction fee (covers international bank transaction fees)
  • Pay Pal:
    • 5% Transaction fee
    • Maximum Invoice value $500
    • Payment through ‘Pay Pal logon’ only, delivery address same as
      invoice address

Pre-Orders:

For efficiency and economy, the amount of free stock that is produced by our manufacturers is diminishing as production is fine tuned to meet Pre Orders with minimal excess stock. If you don’t place forward orders before production commences it is possible that stock will not be available later on.

Deposits: A deposit is usually requested for higher value or specialized or non- standard items. Taking a deposit allows us to order an item on your behalf with confidence that there is a genuine intent and ability to purchase the item. A deposit may be 10, 20 or 100% of the sale price depending on the circumstance of the sale and the nature of the goods. Should the ordered item become unavailable due to the manufacturer cancelling production the deposit will be fully refunded. Unless otherwise agreed, full payment for an item is required within 14 days of us notifying the customer that the item is available for collection or dispatch. If the customer has still not paid the balance of the sale, the item it will be considered a ‘Cancelled Order’ and the deposit will be retained and the item will be made available for sale to another customer.

Incremental Payments: Our preference is for the balance to be paid in full when the model is ready for delivery. Incremental payments mean extra administration and direct costs (bank fees, adjustment and upkeep of records, and correspondence) so we do need to cover ourselves for these costs as follows.

  • Minimum incremental payment is $1,000 and by Direct Deposit only.
  • A $10 admin fee per incremental payment

Post & Freight:

The maximum parcel size and weight that can be sent by post is as follows…

Larger items will be sent by Courier. Minimum postage fee $12. Actual invoiced amount will be the sum of Freight charges plus the cost of preparing, packaging and delivering the item to the freight contractor. Charges incurred as a result of an ‘inability to deliver’ are the customers cost. Please advise us of any special delivery instructions. For customs purposes all export orders are labelled as ‘Toy Trains’.

Insurance and Tracking:

All items dispatched for carriage by Post or Courier will include Tracking and Insurance. Tracking will be included in the freight cost. The Insurance premium will be added to the invoice amount as follows…

If upon receipt, your goods appear damaged in any way, please ensure you sign “damaged” when you collect the goods and photograph and document the damage and notify us immediately. Failure to do this may void the carrier’s liability in respect of any insurance claims.

Returns:

If your purchased item needs to be returned, please retain all the original packaging and repack it accordingly. Improper packaging may result in damage and may void your warranty.

Return freight is at the cost of the purchaser

If an item is to be returned to us for other than warranty or service purposes the following applies

  • Special order items are not returnable
  • It must be returned within 10 days of delivery
  • It must be new, unopened, unused and in its original packaging
  • A 20% restocking charge applies
  • Shipping, Handling and Insurance are non-refundable.

Abbreviations:

The following abbreviations are used to assist in describing the availability or the nature of the item offered. Sometimes there is a lag before the web site is updated to show the exact stock inventory.

‘RTR’ – means that the model is ‘Ready to Run’. The model is supplied by the manufacturer in an assembled state. It may require the application of lubricants, fuel, water and batteries or some components may be unattached to facilitate transportation. The model should be prepared and operated in accordance with the manufacturer’s instructions.

‘Kit’ – The model is supplied in a dismantled ‘kit’ form and will need varying degrees of assembly before it is ready to run. Some kits will have all the parts pre-finished, other kits may need processes such bending, soldering and painting.

‘In Stock’ – means that the item is held in stock at Argyle Loco Works store and is ready for dispatch.

‘Available’ – means the item is in stock at the manufacturer and is ordered on request.

‘Pre Order’ – means that production of the model has been announced but it is not yet available from the manufacturer and reservations are being taken

‘POA’ – means ‘Price on Application’. Please contact us to obtain a current price.

‘Sold Out’ or ‘Discontinued’. For information or historical purposes, we sometimes continue to list products that are no longer available.

‘Open Box’ Items listed as Open Box may have been used for display, demonstration or other similar use. Some items may be repairs of slightly damaged models and are so noted. Quantities are limited to what is shown. Unless otherwise stated locomotives will have been tested and are in operable condition, no broken or missing parts and all warranties apply.

Product Description:

Product Descriptions and Specifications are based on information provided by the manufacturer. While care is taken to insure accurate information is provided, variations may occur due to product development and improvement, batch variation or other factors. Specifications are subject to update as development and production proceed and may change without notice.

Use of Product:

Operating a live steam model is very different to running an electrically powered model. It is a more hands-on, interactive experience. The model must be periodically fuelled, oiled and watered. The sound of a steam model is important, so running it in a quiet environment will provide information as to how it is performing as well as an enhanced driving experience. Miniature steam engines are not children’s toys; they are operating machines whose functions are designed to replicate the real thing. As an authentic reproduction of engineering standards and practice of a bygone era it may have exposed and unprotected moving parts and sharp edges. As a miniature, it is made up of many small parts and as a piece of functioning machinery it requires the application of substances or coatings that may be toxic if ingested or may irritate sensitive skin. A steam engine carries and uses volatile and flammable fuels that require careful and informed handling. When lit, the fire within it may ignite other volatile or flammable materials and the surfaces of the model become hot to touch and can burn. It carries hot water and steam under pressure within its boiler that may exhaust or emit from various apertures both predictably and not. Steam by its very nature is hot and may cause injury by scolding. When under way the model may act erratically or unpredictably. A miniature steam engine should only be handled or operated by an adult who is familiar with the model and its functioning, who fully appreciates all the Hazards associated with it and who has the knowledge and the ability to minimise the Risks involved in its operation.